BELLEHAIR LUXURY LTD may provide hairdressing and beauty services, beauty-related products, general trading and procurement, clothing and accessories, retail and merchandising, hospitality-related offerings, and related goods and services. This Refund Policy explains how returns, cancellations, exchanges, service corrections, and refunds are handled.

1. Scope of this Policy

This policy applies to:

hairdressing, salon, beauty, and grooming services
beauty-related products and personal care items
general goods, supplies, and procurement transactions
clothing, accessories, and retail goods
hospitality, boutique, supermarket, event, and catering-related offerings were provided
other lawful goods and services promoted through the website

2. Eligibility for Refund or Review

A customer may be eligible for a refund, exchange, replacement, service credit, or correction where:

The wrong product or service was supplied
a retail item was materially damaged or defective on delivery
a duplicate or unauthorized payment is verified
a paid salon or beauty service was materially deficient, and the issue was not corrected within a reasonable time
the company failed to deliver a paid service for reasons directly attributable to it

3. Non-Refundable Transactions

Unless otherwise expressly agreed in writing, the following are generally non-refundable:

services already fully rendered or substantially performed
opened, used, or tampered beauty products, cosmetics, wigs, hair extensions, or personal care items, except where defective
customized wigs, hair units, beauty packages, or personalized items
used or altered clothing or accessories
deposits for appointments, bookings, events, or vendor reservations once time slots, staff, or materials have been committed
perishable food or hospitality consumables after delivery or acceptance, where such services are offered

4. Hair and Beauty Services

Customers should notify Bellehair Luxury Ltd. promptly if they have any complaints regarding a salon or beauty service. Where a complaint is valid, the company may, at its discretion, offer correction, follow-up treatment, service credit, partial refund, or another commercially reasonable remedy. Because beauty outcomes may depend on hair condition, skin sensitivity, prior treatments, aftercare, and customer instructions, refunds may not be available where dissatisfaction is based on factors outside the company’s reasonable control.

5. Product Returns

Retail goods eligible for return should be reported within five business days after delivery unless another written period applies. Returned goods should ordinarily be in substantially original condition with proof of purchase, tags, and packaging where applicable.

6. Appointment Cancellations

Appointment fees or deposits may be non-refundable if cancellation occurs after a booking slot has been reserved, personnel have been assigned, or materials have been prepared. Rescheduling may be allowed at the company’s discretion, subject to availability.

7. Refund Process

To request a refund, exchange, replacement, or service review, the customer should contact BELLEHAIR LUXURY LTD using the support details on the website and provide:

name
order, appointment, or transaction reference
date of payment
description of issue
proof of payment
supporting photographs or other evidence where relevant

8. Remedies

Where a claim is accepted, BELLEHAIR LUXURY LTD may provide the commercially appropriate remedy, including:

product replacement
exchange
service correction
service credit
partial refund
full refund

9. Processing Time

Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed upon. Timing depends on financial institutions and payment providers.

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